Faculty of Economics and Social Sciences
Department of Management

Code Name Level Year Semester
MAN 315 Crisis Management Undergraduate 3 Spring
Status Number of ECTS Credits Class Hours Per Week Total Hours Per Semester Language
Area Elective 5 2 + 1 0

Instructor Assistant Coordinator
Emina Mekić , Senior Teaching Assistant Emina Mekić Emina Mekić , Senior Teaching Assistant
[email protected] [email protected] no email

This course on crisis management offers students the basics in identifying, preventing, and controlling crisis situations. Crisis management basics, from preparation to training and compliance are discussed, as are various stages of a crisis, and the need to establish a crisis management team. Clearly identifying the roles and functions of each crisis management team member is essential for the ultimate success of contingency planning, which is also discussed. This course also helps students identify potential risks or situations that may precipitate a crisis or emergency and learn approaches on how to respond to such incidents. The importance of communication and making instant and effective decisions is also covered, as are a variety of emergency response scenarios; from planning evacuation from a local elementary school affected by an earthquake to a major hospital suffering a massive power outage to the threat of a rogue employee.

Students will learn analytical and practical foundations to anticipate potential crises and develop methods of avoiding or minimizing damage.

Students will understand the impact of crises on the community, on the organization, and on its stakeholders.

Students will demonstrate methods of diagnosing and resolving crisis situations.

  1. Defining Crisis Management
  2. Attacks on Organizations
  3. When the Organization Misbehaves
  4. Crisis Management Plan
  5. Crisis-Sensing Network
  6. Establishing a Crisis Management Team
  7. Resolving Conflict Using Problem-Solving Methods
  8. Crisis Management as DNA: Overcoming Resistance to the Crisis Management Process
  9. Decision Under Pressure


    • Interactive Lectures
    • Practical Sessions
    • Presentation
    • Discussions and group work
    Description (%)
    Method Quantity Percentage (%)
    Midterm Exam(s)20
    Term Paper20
    Final Exam140
    Total: 100
    Learning outcomes
    • Defining Crisis Management
    • Attacks on Organizations
    • When the Organization Misbehaves
    • Crisis Management Plan
    • Establishing a Crisis Management Team
    • Crisis Management as DNA: Overcoming Resistance to the Crisis Management Process
    • Resolving Conflict Using Problem-Solving Methods
    • Crisis Plan presentations
    • Code Red in the Boardroom, Crisis Management as Organizational DNA. (2006). Coombs, W. Timothy. Praeger, London.

    ECTS (Allocated based on student) WORKLOAD
    Activities Quantity Duration (Hour) Total Work Load
    Lecture (14 weeks x Lecture hours per week) 0
    Laboratory / Practice (14 weeks x Laboratory/Practice hours per week) 0
    Midterm Examination (1 week) 0
    Final Examination(1 week) 0
    Preparation for Midterm Examination 0
    Preparation for Final Examination 0
    Assignment / Homework/ Project 0
    Seminar / Presentation 0
    Total Workload: 0
    ECTS Credit (Total workload/25): 0