Faculty of Economics and Social Sciences
Department of Management

Code Name Level Year Semester
MAN 208 Knowledge Management Undergraduate 2 Spring
Status Number of ECTS Credits Class Hours Per Week Total Hours Per Semester Language
6 116 English Language

Instructor Assistant Coordinator
Merdzana OBRALIC, Assist. Prof. Dr. Merdzana Obralic Merdzana OBRALIC, Assist. Prof. Dr.
[email protected] [email protected] no email

The objective of this course is to provide the student with an understanding of the business of managing the processes of generation/acquisition, sharing/dissemination, storage/organisation, discovery/presentation of corporate knowledge, as well as their outcomes. In addition, it considers various socio-organisational initiatives and technologies that support these processes. It also addresses a methodology for developing and implementing successful knowledge management initiatives in an organisation.

  1. Course Overview
  2. Introduction to Knowledge Management
  3. The Nature of Knowing / Philosophical Perspectives on Knowledge
  4. Organisational Learning
  5. Knowledge Management Systems
  6. Strategic Management Perspectives
  7. Knowledge Management Tools: Component Technologies
  8. Mid-term Exam
  9. Knowledge Management and Culture
  10. Change Management
  11. KM and the Learning Organization
  12. Intellectual Capital
  13. Project presentations
  14. Project presentations
  15. Course revision and close

  1. Introduction to KM
  2. Case study: Destruction of ancient knowledge from war
  3. Case study: AMD Company
  4. Case study: Outsourcing - leave it to the experts
  5. Case study: E - business KM systems
  6. Case study: KM strategy at BG
  7. Case study: Technip - Coflexip

  1. Mid-term Exam
  2. Case study: Knowledge ecology at Xerox
  3. Case study: Clifford Chance
  4. Case study: Carly Fiorina, CEO, Hewlett-Packard
  5. Case study: ETI
  6. Project presentations
  7. Project presentations
  8. Course revision and close

    Description (%)
    Method Quantity Percentage (%)
    Midterm Exam(s)130
    Term Paper120
    Final Exam150
    Total: 100
    Learning outcomes
    • Professional knowledge and skills: Distinguish between different perspectives on knowledge management
    • Understand roles of different socio-technical interventions that contribute to successful knowledge management
    • Develop a knowledge management plan
    • Transferable skills and other attributes: Oral and written presentation: ability to express ideas clearly and precisely
    • Critical thinking and problem solving: ability to analyse business processes and their information needs
    • Team work: ability to collaborate in KM projects
    • Group discussions: ability to participate in group discussions on a given subject
    • Meliha Handzic, Knowledge Management: Through the Technology Glass, World Scientific, 2014.
    • Ashok Jashapara, Knowledge Management - An integrated approach, Prentice Hall, Pearson Education, 2011.

    ECTS (Allocated based on student) WORKLOAD
    Activities Quantity Duration (Hour) Total Work Load
    Lecture (14 weeks x Lecture hours per week)14228
    Laboratory / Practice (14 weeks x Laboratory/Practice hours per week)14114
    Midterm Examination (1 week)122
    Final Examination(1 week)122
    Preparation for Midterm Examination11010
    Preparation for Final Examination11414
    Assignment / Homework/ Project12323
    Seminar / Presentation12323
    Total Workload: 116
    ECTS Credit (Total workload/25): 5