Faculty of Economics and Social Sciences
Department of Management

Code Name Level Year Semester
MAN 104 Communication Skills Undergraduate 1 Spring
Status Number of ECTS Credits Class Hours Per Week Total Hours Per Semester Language
Non-area Elective 5 2 + 1 119 English

Instructor Assistant Coordinator
Emina Mekić , Senior Teaching Assistant Emina Mekić Emina Mekić , Senior Teaching Assistant
[email protected] [email protected] no email

Communication skills are an essential element every employee must have as part of their standard tool set. In this course, through interactive lectures, self-assessments, role-playing activities and video simulations, students gain practical experience passed on a flexible, genuine and self-confident approach. They also gain the skills to collaborate on written reports and oral presentations honing their communications skills.

This course is designed to help develop strong oral and written communication skills. The student will be given opportunities to practice writing and editing professional correspondence. Additionally, the student will compose and deliver oral presentations. Assignments will include the use of inductive and deductive approaches to conveying a variety of messages, and applying the rules for proper grammar and punctuation.

  1. Introduction to communication
  2. Non-verbal communication
  3. Listening Skills
  4. Reading Skills
  5. Speaking and negotiation skills
  6. Writing Skills
  7. Resume Writing
  8. Mid-term Exam
  9. Team Talk, Group Discussion and interview
  10. Meeting Skills
  11. Business letters and formal writing
  12. Report Writing
  13. Oral Presentation
  14. Employment Communication
  15. Final Exam


    • Interactive Lectures
    • Practical Sessions
    • Excersises
    • Presentation
    • Discussions and group work
    • Assignments
    • Case Studies
    Description (%)
    Method Quantity Percentage (%)
    Midterm Exam(s)25
    Term Paper10
    Class Deliverables10
    Final Exam140
    Total: 100
    Learning outcomes
    • Determine the appropriate situations in which to use the deductive approach to convey information.
    • Determine the appropriate situations in which to use the inductive approach to convey information
    • Compose concise and effectively written material (letters, memos, e-mail, reports, newsletters, news releases, and business presentations) presented in accurately keyed format with correct grammar, usage, and rules of style.
    • Compose and present concise and effectively worded oral reports
    • Work collaboratively in a team setting by sharing in collective decision-making, meeting deadlines, and presenting group progress in an oral report.
    • Communicating in Business, Scot Ober and Amy Newman (South-Western CENGAGE learning)
    • Communication Skills for Engineers, Sunita Mishra and C. Muralikrishna, Pearson

    ECTS (Allocated based on student) WORKLOAD
    Activities Quantity Duration (Hour) Total Work Load
    Lecture (14 weeks x Lecture hours per week)14228
    Laboratory / Practice (14 weeks x Laboratory/Practice hours per week)14114
    Midterm Examination (1 week)122
    Final Examination(1 week)122
    Preparation for Midterm Examination11515
    Preparation for Final Examination11515
    Assignment / Homework/ Project10440
    Seminar / Presentation133
    Total Workload: 119
    ECTS Credit (Total workload/25): 5