Faculty of Economics and Social Sciences
Department of Management

Code Name Level Year Semester
FES 102 Communication Skills Undergraduate 1 Spring
Status Number of ECTS Credits Class Hours Per Week Total Hours Per Semester Language
4 95 English

Instructor Assistant Coordinator
Malcolm Duerod, Senior Teaching Assistant Malcolm Duerod Merdzana OBRALIC, Assist. Prof. Dr.
[email protected] [email protected] no email

Communication skills are an essential element every employee and manager must have as part of their standard tool set. In this course, through interactive lectures, self-assessments, role-playing activities and video simulations, students gain practical experience passed on a flexible, genuine and self-confident approach. They also gain the skills to collaborate on written reports and oral presentations honing their communications skills.

This course is designed to help develop strong oral and written communication skills. The student will be given opportunities to practice writing and editing professional correspondence. Additionally, the student will compose and deliver oral presentations. Assignments will include the use of inductive and deductive approaches to conveying a variety of messages, and applying the rules for proper grammar and punctuation.

  1. Communication Skills Overview Syllabus - Foundations of Business Communication
  2. Intercultural Communications and Team Communications
  3. Interpersonal Communications
  4. Business Writing Skills
  5. The Process of Revision
  6. Writing Positive and Neutral Messages -
  7. Midterm Exam
  8. Writing Persuasive Messages - Writing Bad News Messages
  9. Planning the Report - Report Writing
  10. Report Writing
  11. Oral Presentation
  12. Employment Communication
  13. Group Presentations
  14. Group Presentations
  15. Final Exam

  1. Grammar Assessment (Pre-test)
  2. Role Play: Listening to Customers
  3. Chapter Quiz (Ch. 1, 2, & 3)
  4. Business Letter writing exercise
  5. Course Group Paper Assignment
  6. Customer Writing exercise
  7. Communications Feedback 1st half of semester
  8. Classwork - Report Writing

  1. Classwork - Report Writing
  2. Individual presentations
  3. Group Paper Due
  4. Chapter Quiz (Ch. 7, 8, 9, & 10)
  5. Group Presentations
  6. Group Presentations
  7. Consultations

  • Lectures
  • Practical Sessions
  • Excersises
  • Presentation
  • Self Evaluation
  • Project
  • Assignments
  • Demonstration
  • Other:Role Plays, Group report
Description (%)
Method Quantity Percentage (%)
Midterm Exam(s)120
Term Paper110
Final Exam125
Total: 100
Learning outcomes
  • Introduction to Critical Thinking
  • Using persuasive language and improving listening skills
  • Interpersonal Communication
  • Report Writing / Oral Presentation
  • Employment Communication
  • Communicating in Business, Ober, Scot and Newman, Amy, Eighth Edition, International edition, South-Western Cengage Learning.

ECTS (Allocated based on student) WORKLOAD
Activities Quantity Duration (Hour) Total Work Load
Lecture (14 weeks x Lecture hours per week)14228
Laboratory / Practice (14 weeks x Laboratory/Practice hours per week)14114
Midterm Examination (1 week)122
Final Examination(1 week)122
Preparation for Midterm Examination11414
Preparation for Final Examination11515
Assignment / Homework/ Project10110
Seminar / Presentation5210
Total Workload: 95
ECTS Credit (Total workload/25): 4